Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered
below then click on the Contact Support button below. You can also use our Instant Chat feature found on this and many other pages of our website. It's an active,
helpful tool that you can use to talk to a member of our support team right now.
Address: 50-58 moorabool st geelong
Phone: (03) 5201 0569
We would love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below. Shoot us an email at
Response times from our Support team are fastest from 9am-5pm, Monday thru Friday. Support requests submitted outside those times will be responded to within 24 hours.
You will be required to submit a signed statutory declaration form that we will be providing you via email and a copy of your valid ID. An example of valid ID would be an Australian Driver's License or a passport.
The statutory declaration from is a mandatory requirement that Work Safe mandated to be signed and submitted by all White Card course takers.
We process our White Cards every 24 hours. You may be able to receive your white card within 48 hours of completing all assessment criteria.
Once we are satisfied that a student has attained the skills and knowledge required for the individual unit and all student fees have been paid in full then we will issue the Statement of Attainment. Our Statements of Attainment are e-mailed to our students and is done in a very timely manner.
These courses are Nationally recognised and delivered through a Registered Training Organisation.
Responsible Service of Alcohol (RSA) Online is a Nationally Accredited unit and is part of a recognised training package, however, we recommend that students check their State's requirements before commencing this course. This RSA unit is valid in every state and territory in Australia except New South Wales. Until the law changes, online RSA courses will not be accepted in the state of New South Wales.
SITXFSA001 - Use hygienic practices for food safety is Nationally Accredited and is accepted in all states and territories in Australia.
SITXFSA002 - Participate in safe food handling practices is a Nationally Accredited unit and is part of a recognised training package, however, we recommend that students check their State's requirements before commencing this course.
All our Statements of Attainment are e-mailed to our students. If you complete and pay for our courses you will be e-mailed a receipt of confirmation of both passing and of paying for your course. You will also be e-mailed your certificate (Statement of Attainment) at the same time or soon after once all requirements have been met.
Eclipse Online Education accepts different forms of payment.
You can pay with Credit Card via our secure payment portal. You can pay with Direct Deposit via internet banking or at a bank branch. You can arrange a money order from an Australian Post Office. Or you can even pay with a cheque.
All our payment options are listed in more details throughout the site after you have registered with us.
Yes, Australian citizens and residents who pay tax can claim for all educational courses.
Working Holiday Travellers who have worked in Australia during their stay and have paid tax can also apply for a tax refund before leaving Australia and claim for our courses.
You must keep a copy of your receipt when you pay for the course to be able to make a claim.
No, you can take your time and complete the course at your own pace. You can start, stop and resume your course at time intervals that are suitable to you. The system will remember your progress and save it. Each time you log into the website with your unique username and password you will be able to resume your course where you last left it.
We understand that most people lead busy lives and have other important commitments. Our online training method allows you to study in and around these other important commitments.
No, you can complete our courses free of charge. Once you have successfully passed a course you will be asked to make payment. The payment amount is the same amount as quoted on our home page and many other pages throughout our website. The price is all inclusive and contains NO hidden fees unless you require express postage or a replacement white card for out Construction Induction Unit.
You can make payment for your course whenever you like. We like to be flexible with our students as much as possible, so simply make payment when you are able to.
Please note that we will not send out your certificate until payment has been made.
If you are viewing this page then you are off to a good start. All our courses are done online so there is a requirement for your computer to be connected to the internet. Our website has been designed to work in all current internet browsers so it will look the same no matter what Internet browser you are using or what type of computer (PC, Mac and Linux) you are using. Even smart phones such as iPhones, Blackberries and Android phones can access and use our website.
You only need basic computer skills to use our website and learning is made easy and natural - much the same way as you would learn from reading a book or watching a movie. You will need literacy and numeracy skills and a good understanding of the English language. All our courses are conducted in English and being able to read and write in English is a requirement.
You can also email support requests to:
Don't forget you can start an instant chat message with one of our representatives during business hours. Eclipse Education's teachers and support members are active.